Refund Policy

This policy explains when and how SolvForge issues refunds. It applies alongside the agreement for your specific engagement (a proposal, Services Agreement, or Statement of Work); where that agreement sets different refund terms, those terms apply.

1. Productised, fixed-price services

• Malware Removal ($149 flat). You pay only once your site is 100% clean. If we cannot fully clean the site, you are not charged. Covered by a one-year warranty against the same infection recurring.
• One-Time Fix ($49). You pay only when you are happy with the result. If we cannot resolve the issue, you are not charged.
• Speed Optimization and similar one-off packages. If we have not started work, you get a full refund on request. Once work has started, a refund covers only the portion not yet performed.
• The $29 Google blacklist-removal add-on and any other pass-through fees are non-refundable once the work is done.

2. Recurring plans (maintenance, hosting, management, monthly SEO)

• 30-day money-back guarantee. Website maintenance and other subscription plans come with a 30-day money-back guarantee. If you are not satisfied within the first 30 days of a new plan, contact us and we will refund that first payment.
• After the first 30 days. Plans run month to month with no long-term contract. You can cancel at any time; cancellation takes effect at the end of the current billing period, and the current period is not refunded once work or monitoring for that period has begun.
• Work bought outside the plan (for example, extra support hours) is treated as productised work under section 1.

3. Project work (websites, apps, custom software, call-centre setup)

• Deposit. The deposit secures your project slot and covers discovery and planning. It is non-refundable once we have begun work.
• Before a milestone is delivered. If you cancel mid-project, you are billed for the work performed and costs committed to that point; any amount you have paid above that is refunded.
• After delivery and acceptance. Accepted milestones and completed projects are not refundable. Defects that stop a deliverable working as described are fixed free of charge during the warranty period in your agreement.

4. Third-party costs

Amounts paid to third parties on your behalf — hosting, domains, software licences, premium tools, and advertising spend — are not refundable by SolvForge and are subject to the third party’s own policies.

5. How to request a refund

Email hello@solvforge.com or use our contact page with your name, the service or invoice reference, and the reason for the request. We aim to respond within 5 business days. Approved refunds are returned to the original payment method, usually within 10 business days.

6. Chargebacks

Please contact us before raising a chargeback with your bank or card provider — most issues are resolved faster directly. Raising a chargeback while an engagement is active may result in work being suspended.

7. Changes

We may update this policy from time to time. The current version is always on this page, with the date shown above.

8. Contact

Questions about refunds: hello@solvforge.com.