Call Center Setup
If you are looking for a reasonably priced, stable call center setup with experienced professionals to work for you, then SolvForge is the right place for you.
Ultimate Call Center Setup For Your Business
Advanced Inbound & Outbound Contact Center features that makes every communication better
Calling Module Includes
Click-to-Call, Call Recording, Voicemail, Queue Manager, 6 Call Queuing Methods.
AutoDialers comes with
Progressive Dialers, Advance Dialer (with configured dialing ratio).
Intelligent IVR Solution comes with
Automatic Call Distributor, Multi-Lingual Support, Multi-level (Up to 3), Custom SMS API.
Easy Lead Management Dashboard
Automatic Lead Distribution, Contact History, Call Disposition, Preview Dialer (via Tentacle).
Retrieve Insight Analytics
Activity Dashboards, Customer Insights, Live Call Monitoring, Account Based Analytics.
Calling Module Includes
In-Call Transfer, Warm/Cold Call Transfer, Barge, Whisper, Snooping, Call Transfer for Feedback.
What's NEW in Cloud Contact Center Setup
Our solutions can be merged with our Cloud Contact Center for better functioning and call connectivity ratio — automate business communication by merging a Softphone Solution with the Cloud Contact Center to turn your laptop into a phone and place calls via the internet, even in low network coverage areas.
- No dependency on traditional telephones or mobile handsets
- No network dependence — ensures fail-safe connectivity at all times
- Remote Working and Collaboration are facilitated since there's no dependence on traditional telephone systems/infrastructure
- Maintain HD voice quality over the Internet & incur lower cost than conventional call operations on Mobiles/Landlines
Plans
Starts from $199
Basic
- Single inbound or outbound campaign
- Core dialer + call recording
- Single-level IVR
- Agent onboarding template
- Go-live support
Most Popular
Standard
- Up to 3 campaigns (inbound / outbound / blended)
- Auto-dialer configuration
- Multi-level IVR (up to 3)
- Lead management dashboard setup
- Reporting dashboards
Advanced
- Unlimited campaigns
- Full IVR + ACD + skills-based routing
- CRM / ticketing integration
- Live monitoring, whisper & barge
- Cutover plan + extended go-live support
Frequently Asked Questions
A call center setup service refers to a professional service that assists businesses in establishing and optimizing their call center operations. It includes designing the infrastructure, selecting the right technology, implementing necessary software and hardware, recruiting and training agents, and establishing effective processes and workflows.
See it in action
Real call center setup work we've shipped.
Ready to get started with Call Center Setup?
Tell us what you need and we'll come back with scope and a quote — no commitment.