How Cloud Call Center Solution Can Help Your Business
In Cloud Call Center Solution, you get a complete one stop solution for all your call center needs. A virtual Call Center system comes with a range of advanced features to help you tailor your communications around you. A VoIP system is easy for businesses to set up and use: as everything is handled and managed by us, you can access and change settings at any time via your intuitive online dashboard. Our Cloud based Call Center system also make international communications simple - you're not tied to a specific phone line, so you can receive calls anywhere you have an internet connection. Everything across your business is connected, so it's easy to route calls to wherever you need them.
Advanced Inbound & Outbound PBX features that makes every communication better
Call Announcement
Greet your callers with custom announcements which you want your callers to listen anywhere in the Call Flow.
Multi-level IVR
You can configure multiple departments and sub-departments to server your business needs.
Call Recording
Every call gets recorded and available for auditing & training. Listen & download anytime.
Working Hours
Routes call to agents phones or voicemail based on time preference.
Custom Hold Tune
Play a customized corporate jingle or a pre-recorded voice to your callers while you keep them on Hold.
Blacklisting
Block unwanted caller to prioritize important callers.
Cloud Contact Center vs. On-Premise Call Center
| Cloud Contact Center | On-Premise Call Center | |
|---|---|---|
| Cost to scale | Software upgrade only, no CapEx | Heavy infrastructure upgrades + CapEx |
| Where agents work | Anywhere, anytime | Office only |
| Customization | Quick, based on your needs | Not available |
| Maintenance | Handled by us | On you |
| Data access | One platform, easy access | Not centralized |
Plans
Starts from $25/mo per seat
Starter
- Hosted PBX
- Single-level IVR
- Call recording & voicemail
- Working-hours routing
- Online dashboard
Most Popular
Business
- Multi-level IVR + ACD
- Custom hold music & announcements
- Blacklisting
- Agent monitoring dashboards
- Business-hours support
Enterprise
- Everything in Business
- Skills-based routing
- CRM integration
- Advanced analytics
- Priority support + higher concurrency
Frequently Asked Questions
A virtual Private Branch Exchange — a phone system that works through the internet rather than a traditional phone line.
See it in action
Real hosted call center solution work we've shipped.
Ready to get started with Hosted Call Center Solution?
Tell us what you need and we'll come back with scope and a quote — no commitment.